Rental Pickup & Restocking Fee Policy
Unable to Contact, Customer Failure to Arrange for Pickup
Rental Duration Terms
Rental Policies Explained
Rent-To-Buy
Bay Area Delivery Fees
Customer Late for Delivery
Customer "No Show" for Delivery
Used and Rental Cleaning
Customer Requested Service Calls
Equipment Damaged by Customer
Abuse of Equipment Cleaning Charges (Smoking, Soiling)
Refunds
Payment
In Store Equipment Return Policy
Lowest Price Guarantee
Sales Tax
Quality Customer Service
Complaints
Lowest Price Guarantee
Fast Shipping and Delivery
Online Privacy Policy
100% Satisfaction Guarantee:
How To Order
Fax/Mail Orders
On-line Delivery
Your Bradford Medical Supply Account
Our Security Policy
US Government and Educational Institutions
Private Insurance & Medicare Reimbursements
Warranties
Warranties For Information On Products Not Shown
Privacy and Electronic Communication Policy
DISCLAIMER OF WARRANTIES AND LIABILITY
INDEMNIFICATION
Terms of Use

Rental Pickup & Restocking Fee Policy

Credit cards will be charged at the time the rental is reserved. The duration of the rental will start the day the item is delivered. ALL RENTAL SALES ARE FINAL!. NO EXCEPTIONS! The licensee's card will be debited at the time the reservation is made. WEEKLY rentals CAN NOT be converted to MONTHLY RENTALS or vice versa.

BMS notification for pickup must be received at least 2 days (48 hrs) in advance of the return date on this enclosed contract. If not, the client will be charged for the next rental period. All pickups scheduled after the due date are subject to a new delivery charge.

Once BMS processes your order and charges your credit card for your rental unit; that unit is reserved for YOU and the timeframe YOU specified. BMS policies can not and will not make this item available for anyone else for that specified time frame. This means if you change your mind for whatever reason and don't want to rent the unit BMS has lost the opportunity to rent the unit to someone else for that timeframe and will be unable to realize the revenue generated from that rental. In the event that a client reserves a unit and changes their mind or declines to accept and cancels after their card has been charged BMS reserves the right to charge a Restocking Fee. All cancellations are subject to a 25% restocking fee on items rented.

Unable to Contact, failure to Arrange for Pickup and Rental Duration Terms

BMS notification for pickup must be received at least 2 days (48 hrs) in advance of the return date on rental contract. If not, the client will be charged for the next rental period. All pickups scheduled after the due date are subject to a new pickup charge. Your acceptance of the terms of rental agreement authorizes BMS to charge licensee for the next rental term or restocking fee.

Rental Duration Terms

Rental duration are as follows:

• Daily = 16 hrs - Rentals must be picked up or delivered in the morning and returned or delivered back to the store before closing.
• 48 Hours = 2 days - Rentals may be returned to the store 48 hours later at the same time it was picked up or delivered.
• Weekly = 7 days
• Monthly = 28 days

Rental Policies Explained

Once BMS processes your order and charges your credit card for your rental unit; that unit is reserved for YOU and the timeframe YOU specified. BMS policies can not and will not make this item available for anyone else for that specified time frame. This means if you change your mind for whatever reason and don't want to rent the unit BMS has lost the opportunity to rent the unit to someone else for that timeframe and will be unable to realize the revenue generated from that rental. In the event that a client reserves a unit and changes their mind or declines to accept and cancels after their card has been charged BMS reserves the right to charge a Restocking Fee. All cancellations are subject to a 25% restocking fee on items rented.

DAILY rentals are for 16 hours. The equipment must be picked up or delivered in the morning and returned or delivered back to the store before closing. 2 DAY rentals may be returned to the store 48 hours later at the same time it was picked up or delivered. If the item is returned late or beyond the agreed upon rental period your card will be debited accordingly.

Credit cards will be charged at the time the rental is reserved. The duration of the rental will start the day the item is delivered. ALL RENTAL SALES ARE FINAL!. NO EXCEPTIONS! The licensee's card will be debited at the time the reservation is made. WEEKLY rentals CAN NOT be converted to MONTHLY RENTALS or vice versa.

In the event that a client reserves a unit and changes their mind or cancels their order BMS reserves the right to charge a minimum of the weekly rental rate for that item or a 25% restocking fee on the items rented including the delivery charge.

Once BMS processes your order or charges your credit card for your rental unit; that unit is reserved for YOU and the time frame YOU specified. All cancellations are subject to a 25% restocking fee on items rented including the delivery charge.

This particular BMS policy was implemented because we can not and will not make this item available for anyone else for that specified time frame. This means if you cancel or change your mind for whatever reason and don't want to rent or refuse the item upon delivery BMS has lost the opportunity to rent the unit to someone else for that time frame and will be unable to realize the revenue generated from that rental.

Rent to Buy

At Bradford Medical Supply you have the option rent our equipment and have up to one month the cost of the rental go towards the purchase price of that equipment listed on bradfordmedicalsupply.com. Newer equipment will be discounted at our discretion.

Equipment Damaged by Customer

Licensee - take notice. Licensor uses great care to have all of its equipment in good order and repair, gives no warranty expressed or implied of merchantability or fitness or as to condition, quality or any other matter of any equipment sent out, and will in no way be responsible for damages resulting while in user's possession. Licensee acknowledges that the merchandise and/or equipment has been inspected, cleaned and received in good condition and accepted as is, and the Licensee agrees to save and hold harmless the Licensor for any damages sustained from same while in user's possession. The licensor reserves the right to compensation for repair labor, replacement cost of part up to the replacement cost of the entire unit and lost revenue due to down time of the the repair. There are no warranties which extend beyond the description on the face hereof. Licensee is responsible for said equipment and agrees to protect same from all loss and damage. Licensee further agrees not to release or redeliver said equipment to any other person, firm or corporation without the written consent of licensor.

Title to said equipment shall at all time be in Licensor and this transaction is a bailment only. In the event that renter/user has directed that the rental charges here under be billed to another person or organization, and payment is not made by such person or organization within ten (10) days after invoice date, renter/user shall, promptly upon receiving notice of nonpayment, pay said rental charges and such additional or other charges as may be added to the outstanding balance pursuant to the terms thereof. Licensee agrees to operate said equipment only in the manner for which it is intended and not to attempt to make any repairs of any nature, kind or description and in the event said equipment becomes inoperative, Licensor is to be notified at once. Licensee agrees to return said equipment to Licensor promptly upon demand and will cooperate with Licensor to make said equipment available for pickup by Licensor.

Used and Rental Equipment Cleaning

All of our rental medical equipment is thoroughly cleaned and disinfected after every rental. All of our used equipment has been thoroughly cleaned and disinfected before it is sold to you. They are cleaned to meet all local, city and state public health requirements.

Before any wheelchair, lift chair, recliners, electric scooter, power wheelchair, hospital bed or mobility equipment can be certified as acceptable for customer use, Bradford Medical Supply inspects, cleans, sanitizes, tests, and adjusts, if necessary, at the beginning and ending of each rental period. Bradford Medical Supply's wheelchairs, lift chairs, recliners, electric scooters, power wheelchairs, hospital beds, knee walkers, transport chairs, or mobility equipment undergoes regular maintenance and inspection to monitor wear and identify any items that require replacement. We employ this strict policy so our customers can rest assured that equipment rented from us will be safe, reliable, presentable, and in optimum working condition.

Beyond our own strict maintenance policy, we maintain close relationships with our equipment manufacturers and distributors so our technicians are always aware of the latest advances in technology safety and maintenance procedures. These relationships enable Bradford Medical Supply to often accommodate special requests for equipment that may not be readily available.

Refunds

BMS charges credit cards immediately to reserve a rental unit. If BMS receives a request for a refund, BMS will perform the necessary investigation to determine if a refund is required. If BMS determines a refund is required we will send you a credit memo immediately and process your refund request within 5 business days. It can take up to 5 business days for BMS to receive the funds in the BMS merchant account. Your refund will not be issued until funds are disbursed into the BMS merchant account.

No returns or refunds on any SPECIAL ORDER items including new Hospital and Adjustable Beds, Walkers, Scooters, Mobility Chairs, Power Wheelchairs, Ramps, Knee Walkers and Lift Chairs. No Returns on Special Orders of Bathroom. Hygienic and Fitted Items; such as Pillows, Cushions and/or personal items.

If, for any reason, you are not completely satisfied with your online purchase less than $100 simply return the item within 3 days for a complete merchandise refund or exchange. All returns must be in unopened resalable and contain the original packing material, manuals and blank warranty cards. Bradford Medical Supply will only pay return shipping costs if returned items were shipped in error. BMS Return Authorization (RA) number must be obtained from customer service or a sales representative for any and all returns. To obtain your RA number simply call us at toll free 1-877-580-5757, 10:00AM-6:00PM EST, Monday through Friday.

No returns on ANY USED equipment. If it is a hygienic item and or normally worn or used against the skin; all sales are FINAL. All sales of any SPECIAL ORDER item is final. All other returned items are at management discretion and subject to a 25% restocking fee. Tax ID #20-8816913.

Customer Requested Service Calls

Bradford Medical Supply charges $90 for service call. If a unit rented from us has failed or is defective, Bradford Medical Supply will replace or remove the unit at the customers request at no charge. This fee is charged only when a determination has been made that the client is at fault.

Customers sometimes request a Bradford Medical Supply representative to assess the operational state of a rental unit during the rental period. If Bradford Medical Supply determines a unit has failed or is defective no charges will be assessed. If Bradford Medical Supply determines that the unit is operational and the customer did not operate the unit properly a charge will be assessed to the customer.

Bradford Medical Supply provided instructions upon deliver on how to operate the unit before it is released to the customer and the client must initial the rental agreement showing that they have been instructed how to operate the unit. Bradford Medical Supply wants to make information available to minimize or eliminate customer requested service calls. In an effort to do this Bradford Medical Supply makes all the the documentation on the equipment we rent available on the website.

Terms of Use

Bradford Medical Supply (BMS) offers this website, subject to the terms and conditions (the "Terms") outlined in this Terms of Use document. Please read this document carefully before continuing on with your use of this Web Site. This website and information on it is controlled by BMS; please see our website Privacy Policy for further information. These Terms shall govern the use of the Web Site and apply to all Internet traffic visiting the Web Site. By accessing or using this Web Site, you agree to the Terms. The Terms are meant to protect all of our Web Site visitors and your use of this Web Site signifies your agreement with these Terms. If you do not agree with these terms, do not use this web site. BMS reserves the right, in its sole discretion, to modify, alter or otherwise update these Terms at any time. Such modifications shall be effective immediately upon posting. By using this Web Site after we have posted notice of such modifications, alterations or updates you agree to be bound by such revised Terms. In accordance with our goals, this Web Site may permit you to link to other web sites, that may or may not be affiliated with this Web Site and/or BMS, and that may have terms of use that differ from, or contain terms in addition to, the terms specified here. Your access to such web sites through links provided on this Web Site is governed by the terms of use and policies of those sites, not this Web Site.

DISCLAIMER OF WARRANTIES AND LIABILITY

ALL CONTENT ON THIS WEB SITE IS PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. OTHER THAN THOSE WARRANTIES WHICH, UNDER THE U.S. AND INTERNATIONAL LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAW AND ARE INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION, BRADFORD MEDICAL SUPPLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER BRADFORD MEDICAL SUPPLY, ITS AFFILIATED OR RELATED ENTITIES, NOR THE PROVIDERS, NOR ANY PERSON INVOLVED IN THE CREATION, PRODUCTION, AND DISTRIBUTION OF THIS WEB SITE WARRANT THAT THE FUNCTIONS CONTAINED IN THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVER THAT MAKES THE CONTENT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT THAT YOU ACCESS ON THIS WEB SITE IS PROVIDED SOLELY FOR YOUR CONVENIENCE AND INFORMATION ONLY. BRADFORD MEDICAL SUPPLY DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEB SITE, OR AS TO THE RELIABILITY, ACCURACY OR CURRENCY OF ANY INFORMATION CONTENT, SERVICE AND/OR MERCHANDISE ACQUIRED PURSUANT TO YOUR USE OF THIS WEB SITE. YOU EXPRESSLY AGREE THAT USE OF THIS WEB SITE IS AT YOUR SOLE RISK. YOU (AND NOT BRADFORD MEDICAL SUPPLY) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION OF YOUR SYSTEM. YOU EXPRESSLY AGREE THAT NEITHER BRADFORD MEDICAL SUPPLY, NOR ITS AFFILIATED OR RELATED ENTITIES (INCLUDING ITS PROVIDERS), NOR ANY OF THEIR RESPECTIVE EMPLOYEES, OR AGENTS, NOR ANY PERSON OR ENTITY INVOLVED IN THE CREATION, PRODUCTION AND DISTRIBUTION OF THIS WEB SITE, IS RESPONSIBLE OR LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY LOSS, DAMAGE (WHETHER ACTUAL, CONSEQUENTIAL, PUNITIVE OR OTHERWISE), INJURY, CLAIM, LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON OR RESULTING FROM THE USE OR ATTEMPTED USE OF THIS WEB SITE OR ANY OTHER LINKED SITE. BY WAY OF EXAMPLE, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BRADFORD MEDICAL SUPPLY AND RELATED PERSONS AND ENTITIES SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY CLAIM OR DAMAGE ARISING FROM FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION, COMPUTER VIRUS, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO OR ALTERATION OF PERSONAL RECORDS, OR THE RELIANCE UPON OR USE OF DATA, INFORMATION, OPINIONS OR OTHER MATERIALS APPEARING ON THIS WEB SITE. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT BRADFORD MEDICAL SUPPLY IS NOT LIABLE OR RESPONSIBLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER SUBSCRIBERS OR THIRD PARTIES. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN SUCH JURISDICTIONS, BRADFORD MEDICAL SUPPLY'S LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless BRADFORD MEDICAL SUPPLY and the Providers,, its and their officers, directors, employees, affiliates, agents, licensors, and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation by you of these Terms.

In Store Equipment Return Policy

All returns on new equipment must be made within 7 days of purchase with a valid sales receipt. All returns must be in unopened resalable and contain the original packing material, manuals and blank warranty cards. No returns on ANY USED equipment. No returns on any SPECIAL ORDER items including new Hospital and Adjustable Beds, Walkers, Scooters, Mobility Chairs, Power Wheelchairs and Lift Chairs. No Returns on Special Orders of Bathroom and Fitted Items; such as Pillows, Cushions and/or personal items. If it is a hygienic item and or normally worn or used against the skin; all sales are FINAL. All sales of any SPECIAL ORDER item is final. All other returned items are at management discretion and subject to a 25% restocking fee. Tax ID #20-8816913.

Privacy and Electronic Communication Policy

Please review this Privacy Notice, which also governs your visit to this site. When you visit our site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail or by posting notices on this site. You agree that all notices, agreements, disclosures and any other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing.

Your Bradford Medical Supply Account

If you are under 18, you may use this site only with involvement of a parent or guardian. When you use our site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. This site does sell products for children, but it sells them to adults, who can purchase with a credit card. Bradford Medical Supply reserves the right to terminate accounts, refuse service, remove or edit content, and cancel orders at our sole discretion.

Lowest Price Guarantee

If you happen to find a lower price anywhere on an identical item, just show us the price and we will match it! And, because we are so confident with our everyday low prices, we'll even add a 5% discount to your order!* Nationally advertised low prices found online must be printed out completely with proof of competitor's name, item make, manufacturer model number and the offer's expiration date clearly visible.

*Guarantee not valid on competitor bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special buys, promotions, typographical errors, clearance sales, member club pricing, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet and/or Mail Order competitor offers must include shipping and handling charges as the basis for comparison. Item must be identical make and model# in brand-new condition. The terms of this guarantee are subject to change without notice.

How To Order
Please call 1-877-580-5757 or order using our secure online shopping cart 24 hours/ 7 days a week. Fax/Mail Orders Please make sure your customer number, name, address, daytime phone number, credit card number with expiration date, and complete ordering information are included.

On-line Delivery

Sales - All orders placed by 2:00 PM EST are shipped the same day (subject to stock availability). Due to size or weight, some items may require extra time for delivery. Special and custom orders may take up to 3-4 weeks for delivery. Please call us if you have any questions about your order or shipping timeframe. All shipments are discretely and safely packaged, right to Your Door: All orders are shipped via UPS and you can track your package online.

Payment

For your convenience we accept American Express, Discover, Master Card and Visa for all rentals. Bradford Medical Supply, accepts all major credit cards and money orders. Checks are not accepted for rentals. Payments by check that cannot be processed due to insufficient funds are subject to a $50 penalty fee.

US Government and Educational Institutions

No payment is required at the time of purchaser for most United States Federal, State and Local Governments, as well as Educational Institutions. Simply set up your account online and Fax us your PO# (Purchase Order) to 408 261-2223 The purchase order number is necessary in order for us to process your request. Our standard payment terms are Net 30 Days. If you are experiencing any difficulties in setting up your online account or placing an order call us at Toll Free 1-877-580-5757. Any of our Customer Care Advocates would be glad to assist you.

Private Insurance & Medicare Reimbursements

Your purchase will include two copies of your order; one for your files and one for you to submit to your insurance company or Medicare. In order to bring you the absolute lowest everyday prices, we do not file insurance claims on your behalf.

Express Air

For Faster Delivery Next Day Air Service or 2nd Day Air shipping rates are available. Please call 1-877-580-5757 or e-mail ceo@bradfordmedicalsupply.com for more information.

International Orders

Bradford Medical Supply will only ship orders to Alaska, Hawaii, Puerto Rico, And Virgin Islands and Canada (corporate customers only). We can not ship to any other destinations at this time.

Oversized, Bulk or Wholesale Orders

Please call or e-mail ceo@bradfordmedicalsupply.com for shipping charges for bulk or oversized items, or wholesale orders.

Sales Tax

California Shipments only: 9.5% CA State sales tax will be applied to all taxable merchandise. No sales tax will be charged to orders delivered outside of the state of California.

Warranties

Bradford Medical Supply will honor all applicable manufacturer warranties. Please call us at 1-877-580-5757 or e-mail us for a Return Authorization (RA#). In the case of defective or broken components, return only the component.

Warranties For Information On Products Not Shown

For Information On Products Not Shown Online Please call our Customer Service Representatives Toll Free at 1-877-580-5757.

Online Privacy Policy

At Bradford Medical Supply we respect your privacy. We will never sell or share your name, phone number or any information about you with any other company without your expressed written permission. We do no telemarketing (we ask for your phone number in the rare event that there is a problem with your order, or, if we need to verify credit card information for your protection). If you do not wish to receive information on new products and other promotions from our company by e-mail, you can choose to opt-out of our e-mail promotions when you place your order (by clicking on the E-mail Promotion Opt-Out check box), or you can e-mail us at ceo@bradfordmedicalsupply.com

Our Security Policy

Because your credit card security is a high priority, we have taken numerous steps to ensure that your payment information is processed confidentially, accurately and securely. Bradford Medical Supply uses Secure Sockets Layer (SSL) provided by Verisign®, an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, and credit card number) so no one can read it as it travels over the Internet. As an additional layer of security for orders placed on the Internet, we do not keep records of your credit card numbers or expiration dates on file. This information is passed directly through to our credit card processing company during the ordering process. Bradford Medical Supply is HIPAA compliant.

Complaints:

Bradford Medical Supply strives to deliver the best service possible but there may arise the need for customers to file a complaint. Any complaints by a customer must be submitted in writing within 3 business days and will be filed in our complaint register at the 2nd St. location. We will investigate all complaints and respond to them within 3 business days. Bradford Medical Supply will do our utmost to remedy complaints to the customers satisfaction in a reasonable time if possible. Our policies and procedures are clearly outlined above and designed to preclude complaints before they arise.

Lowest Price Guarantee*

If you find a retailer with a lower price, we'll match it (and give you a 6% discount) we have the Largest Selection of Electric Scooters, Lift Chairs, Wheelchairs, Luxury Beds and Hospital Beds, Ramps Mobility Items, Power Wheelchairs and Walkers Online.

*Guarantee not valid on competitor bonus offers, free offers, auction websites, non-retail (wholesale) websites, private sales, special buys, promotions, typographical errors, clearance sales, member club pricing, liquidation sales, mail-in rebate offers, or where a service commitment is included in the transaction. Internet and/or Mail Order competitor offers must include shipping and handling charges as the basis for comparison. Item must be identical make and model# in brand-new condition. The terms of this guarantee are subject to change without notice.

Quality Customer Service

Our friendly customer service staff is here to help you from 10:30am through 7:00pm EST, Monday through Friday. Whether you're on-line or on the phone with us, our friendly Customer Care Advocates review your order details to make sure everything fits your specific need. From the moment you purchase medical equipment or supplies, we're here to support you.

Call our Toll Free Number now: 1-877 580-5757 or simply search for your product on our web site and click "Add to Shopcart", next to the selected item.


Fast Shipping and Delivery:

All website sale orders are shipped via UPS and you can track your package online.

Spam

We hate SPAM! We'll never share your information with anyone, and we do not store your credit card information. All of our packages are discretely wrapped.
100% Satisfaction Guarantee:

If you're not satisfied with the product you purchased, simply return your unopened package to us, and we'll refund the full price of the product promptly.

BRADFORD MEDICAL SUPPLY Bay Area - Delivery, Set Up and Pickup Fees

$50 fee is added for rental set up, delivery and pickups for less than 25 miles, $75 for Sunday Deliveries

$90 fee is added for rental set up, delivery and pickups between 25 and 50 miles, $115 for Sunday Deliveries

$125 fee is added for rental set up, delivery and pickups between 50 and 100 miles, $150 for Sunday Deliveries

$180 fee is added for rental set up, delivery and pickups greater than 100 miles.$200 for Sunday Deliveries

BRADFORD MEDICAL SUPPLY Bay Area - Delivery and Set Up Fees for Newly Purchased Products

$50 fee is added for set up and delivery for less than 25 miles, add $50 for Sunday Deliveries

$90 fee is added for set up and delivery for less than 25 and 50 miles, add $70 for Sunday Deliveries

$125 fee is added for set up and delivery for less than 50 and 100 miles, add $85 for Sunday Deliveries

$180 fee is added for set up and delivery for less than 100 miles., add $115 for Sunday Deliveries

Customer Late for Delivery

Due to our daily delivery schedule BMS CAN NOT wait for more than 30 minutes for a customer past the agreed upon appointment time on the agreement contract. Waiting longer than that impacts deliveries to other BMS customers and costs us valuable operational time and money. If BMS has to wait longer than 30 minutes than the time agreed to by the customer written on the contract we reserve the right to charge the customer up to 1/2 of the delivery charge as an additional fee.

Abuse of Equipment Cleaning Charges (Smoking, Soiling)

Our equipment is rented out cleaned and "smoke free". Ordinarily our equipment is returned in the pristine condition we send it out in. Usually our clients are cognizant and conscientious of keeping our equipment clean and returned to us in rentable condition.

The following policies are for clients that do not keep our equipment clean and "smoke free". The reason we have instituted these policies is because we rent virtually new equipment to our clients and if it is returned to BMS smelling like cigarette smoke we can not rent it to a non smoker ever again. Our lift chairs, mobility chairs, wheelchairs and power wheelchairs are extremely susceptible to cigarette smoke contamination. If BMS determines the unit you rented has been contaminated with cigarette smoke during your rental period; you will be charged a $100 dollar minimum cleaning fee. If BMS determines that the unit can not be cleaned to BMS rental standards you will be charged for the replacement cost of the unit and you are free to come pick up the unit at your convenience.

Our lift chairs, mobility chairs, wheelchairs and power wheelchairs are extremely susceptible to soiling and human waste contamination. If BMS determines the unit you rented has been soiled; you will be charged a $100 dollar minimum cleaning fee. If BMS determines that the unit can not be cleaned to BMS rental standards you will be charged for the replacement cost of the unit and you are free to come pick up the unit at your convenience.

Customer "No Show for Delivery

Due to our daily delivery schedule BMS CAN NOT wait for more than 30 minutes for a customer past the agreed upon appointment time on the rental agreement contract. Customers who are not available at the time of the delivery and give no prior notice will be deemed and as a "NO SHOW" and be subject to the following charges:

1. Daily or 24 Hour Deliveries - An additional delivery charge equal to the original charge and the cost of the daily or 24 hour rental.
2. Weekly and Monthly Deliveries - An additional delivery charge equal to the original charge.

BMS will make every effort to redeliver the item for the same day if our schedule will allow it. BMS will make every effort to accommodate customers that give us a timely notice to a change in their schedules. If we can not accommodate the change in a clients schedule for the delivery day, the delivery will be rescheduled for the following day with an additional delivery charge.

Mission

Bradford Medical Supply is a unique medical supply company that provides a highly personalized and individual service to clients and their families. Our clients and their families require New, Used and Rental Lift Chairs, Recliners, Hospital Beds, Bariatric Hospital Beds, Electric Scooters, Power Wheelchairs, Mobility Chairs, Wheelchairs and Walkers delivered in timely manner, professionally setup and rental equipment removed at their convenience.

Mission Statement

Our mission at Bradford Medical Supply is to:1,) Deliver, set up, provide instruction for proper use and pick up of Rental Lift Chairs, Hospital Beds, Electric Scooters, Power Wheelchairs, Mobility Chairs, Wheelchairs, Ramps and Walker, 2. Sell New Lift Chairs, Hospital Beds, Electric Scooters, Power Wheelchairs, Mobility Chairs, Wheelchairs,Ramps and Walkers at competitive prices. 3. Sell Used Rental Lift Chairs, Hospital Beds, Electric Scooters, Power Wheelchairs, Mobility Chairs, Wheelchairs, Ramps and Walkers at prices that represent true value.

Business Model

Bradford Medical Supply likes to buy new equipment, rent it for a short period of time and sell it as used. Bradford Medical Supply sells Rental units that been have used a limited number of times and sells them as used to reduce pricing to you our clients. This means that our clients can buy relatively new medical equipment at lower prices. Bradford Medical Supply gives our clients the option of applying some rental fees toward the purchase of New and Used medical equipment. Bradford Medical Supply takes trade ins on the purchase of some of our new medical equipment such as electric scooters, mobility chairs and power wheelchairs. If you are considering and upgrade; talk to us first. Bradford Medical Supply sells New medical equipment at competitive prices that irritate our competition. BMS stands behind our new medical equipment sales and will work with our clients and vendors to ensure complete satisfaction.

Personalized Service

At Bradford Medical Supply you can call us and we will actually answer our phone. You will speak to a person that is both knowledgeable and courteous. Bradford Medical Supply is sensitive to your schedule and time constraints and strives to get you the medical equipment you need when it is most convenient for you. Our delivery personnel have been trained to safely and carefully set up your medical equipment and instruct on its proper use and answer any questions related to its operation.

Contact Us

Bradford Medical Supply will respond to all inquiries within 8 business hours.

To contact Bradford directly, please send an email to: bradford@bradfordmedicalsupply.com